• Hosting & Maintenance 4

Hosting & Maintenance

• What’s the point if I can get hosting for $5/mo somewhere else?

  Basically, you can host your website anywhere, and it’ll be cheaper in the short-term, but you’re only paying for a server to store your website’s files and database. As soon as something goes wrong, you have to hope the company can/will help you or else you have to hire someone to fix your site.

  The main causes of websites crashing or getting hacked:

  • Plugins, themes, and WordPress core files that haven’t been updated, which leave security vulnerabilities
  • Conflicts between plugins when updating them
  • No malware protection
  • Weak passwords or usernames “admin” or your company’s name

  It’s not 100% perfect, but the measures we take to keep your website running smoothly are a huge value, not to mention the hour of our design team’s time to add new features, make changes, etc.. each month.

• Which plan should I choose?

  We kept our pricing as simple as possible, and use your monthly traffic levels and the importance of fast load times to determine which plan is best for your website. Servers are configured with a certain amount of resources available, and if you run out of resources your website won’t load fast and will eventually crash. Here’s a quick rundown:

  • Business Standard: Most websites do just fine with this plan. If you have less than 50k visitors on a monthly basis, don’t run any resource-heavy plugins or web apps, and you’re good with relatively fast load times, this is the plan for you.
  • Business Gold: This is for websites that have between 50k and 200k monthly visitors on average. You might run a few heavy-duty plugins and you want your site to always be crazy fast.
  • Custom Plan: If you have over 200k monthly visitors, run heavy-duty plugins or web apps, need lightning-fast load times, and potentially need more than an hour each month of help from our team of WordPress experts, this plan has your name on it.

  If you’re still unsure, feel free to give us a call!

• What all does your “Built-in WordPress Expert” include?

  Our team is ready to tackle just about anything you could need on your website after you launch it. Our clients often need us to:

  • Make adjustments to their pages’ layouts
  • Add products to their online store
  • Add features such as social media sharing on blog posts or products

  If we can complete the work in about an hour (or less) there isn’t much we won’t do. If you need more than an hour per month, we can add on design time at a discounted rate. If you have a one-off project that exceeds the time you have per month, we’ll just treat that as a project, separate from your hosting & maintenance plan.

• How do I contact you if something goes wrong?

  Because of the preventative work we do, we rarely have issues with the websites we manage. Every once in a while though, a server will go down or a glitch will pop up. If it’s an emergency (your website is down or there’s a major issue) you can email us at [email protected] or call Alex directly at 541-905-4003. We’ll do everything we possibly can to get it fixed ASAP. We HATE downtime!

  If there’s a minor issue or you just have a design request, you can email us at [email protected], and we’ll add it to our queue.